At WOW Broadband, we are fully committed to ensuring that your personal data is treated with the highest level of security and handled in full compliance with all applicable regulations and industry standards. This Privacy Policy outlines in extensive detail the various types of information we collect, the multitude of ways in which we utilize such information, the comprehensive security measures we implement to safeguard it, and the rights and responsibilities associated with your data under this policy.

1. Information We Collect

To ensure the best possible experience for all users, we collect a broad range of data that may include, but is not necessarily limited to, the following:

Personal Information:

• Full name, contact information, residential and billing addresses.
• Government-issued identification details (Aadhaar, PAN card, voter ID, etc.).
• Billing and payment-related data, including bank and transaction details.

Technical & Usage Data:

• IP address, MAC address, device specifications, and network information.
• Bandwidth consumption patterns, browsing history (where permitted by law).
• Usage logs, timestamps, session durations, and geolocation information.
• Cookies, tracking pixels, and other technologies for service optimization.

2. How We Use Your Information

• Service provision, including account registration and broadband activation.
• Customer support and troubleshooting.
• Performance monitoring and service optimization.
• Security, fraud detection, and compliance with regulations.
• Marketing communications with opt-out options.

3. Data Sharing & Security

We do not sell, lease, or rent personal data to third parties. Data may be shared only when legally mandated or operationally necessary. Security measures include encryption, firewalls, and access controls.

4. Your Rights & Choices

• Right to access and rectify personal data.
• Right to request data erasure under specific legal circumstances.
• Right to opt-out of marketing communications.

5. Changes to This Policy

We may update this Privacy Policy as needed. Changes will be communicated via our website.

6. Contact Us

For inquiries or concerns, contact us at info@wowbroadband.in or +91 9635242492